Symptoms that mean you need a health check
- Reports take hours, or are scheduled overnight and checked in the morning.
- The implementation has stalled, or the consultant left partway through.
- Actuals loads and integrations fail during close, or numbers do not tie out.
- Nobody uses the system and finance has gone back to Excel.
- The Hyperion administrator left and nobody knows how the environment works.
- Close takes too long, the forecast cycle is too slow, or leadership doesn't trust the numbers.
How a rescue works
- Health check: a structured review of scope, design, performance, integrations, and user adoption.
- Root cause: trace each symptom to its source, whether a rule, a formula, a mapping, or a design decision.
- Stabilize: fix what is hurting production first so the next close or budget cycle runs.
- Finish: agree a fixed scope and timeline to complete what the original project promised.
Why rescue is often cheaper than starting over
A failed project rarely means everything is wrong. Usually a few design decisions or integration defects cause most of the pain. In the energy rollout CloudADDIE inherited, three consultants finished work that a team of seven had stalled on, and came in more than $1 million under budget.