Support As A Service

At CloudADDIE, we strive for complete customer satisfaction. CloudADDIE’s Support as a Service (SUaaS) offers flexible, expert-driven support across your business needs. Our consultants provide proactive monitoring, troubleshooting, and optimization to ensure seamless system performance and user experience.

If, under any circumstances, the client is not satisfied with the first 2 weeks of support, the full billing amount will be refunded. Our clients receive a weekly comprehensive status report with hours used, completed tasks, and work in progress. Clients can opt out anytime with a 14-day notice, and CloudADDIE keeps your operations running efficiently and securely.

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Support as a Service

Understanding Service Tiers

Choose from our Tier 1 and Tier 2 plans, or opt for a Custom plan to suit your specific requirements. Each plan offers a range of features and benefits to ensure your systems run smoothly and efficiently.

Tier 1

Single Planning Application

Hours100 hours
Overage$65 per hour
Support HoursMon-Fri 8am to 7pm
SLAProduction/Test
Popular

Tier 2

Comprehensive Solution

Hours200 Hours
Overage$60 per hour
Support HoursMon-Fri 8am to 7pm
SLAProduction/Test

Custom

Advanced Implementation

HoursCustom
Overage$65 per hour
Support HoursMon-Fri 8am to 7pm
SLAProduction/Test