On-Premise
Support
With years of experience and proven customer satisfaction, our experts here at CloudADDIE will provide outstanding support to your organization’s On-Premise application, softwares, hardwares, etc. CloudADDIE has provided aid to a wide range industries. Our support has allowed clients to accelerate operations, improve productivity, and increase their profit.
CloudADDIE will help your business thrive with comprehensive support and guidance you can count on whenever and wherever you need it!
Support for the following applications:
- Hyperion Essbase
-
Hyperion Planning
- Finance
- Workforce
- Capital Expense
- Project
- Hyperion Profitability
and Cost Management
Levels of Support
- Priority 1 - 8 to 10 hours
- Priority 2 - 14 to 16 hours
- Priority 3 - 24 hours
Dev Environment Support
- Priority 1 - 14 to 16 hours
- Priority 2 - 24 hours
- Priority 3 - 48 hours
-
Hourly Support
- 10 hours a week minimum
-
Monthly Support
- 40 to 60 hours a month
- Quarterly Support
- Yearly Support